} Terms and Conditions
MegaTransfer (hereinafter referred to as the Company or MegaTransfer or ‘we’ or ‘us’) is presenting to the prospective client (hereinafter referred to as the Client or ‘you’) the Terms and Conditions. The Client is assumed to have read and understood this legal document upon presentation.
About MegaTransfer accounts
MegaTransfer® is a trading name of , a company incorporated under the laws of England and Wales with registered head office 3rd Floor, Arnott House, 12- 16 Bridge Street Belfast BT1 1LU, United Kingdom, with registration under Companies House of England and Wales number . We are authorized by the Financial Conduct Authority (FCA) under the Electronic Money Regulations 2011 for the issuing of electronic money with e-money register number and registered with the Information Commissioner's Office number ZA 146879.
Provision of Services
The services offered by MegaTransfer are as follows: depositing of funds, transferring of funds, receiving funds, and converting supported currencies. The transactions offered may occur in any of the following: through international wire transfer, through domestic bank transfer, or through MegaTransfer’s internal system of accounts.
MegaTransfer takes full responsibility in the transfer of funds through our internal system of accounts.
MegaTransfer shall not be held responsible for the transfer of funds through international and local wire transfers as transfers through domestic banks.
In the conversion of supported currencies facilitated by MegaTransfer, the Client shall be presented the current currency rate for the currency pair. Upon affirmation of this service, MegaTransfer takes responsibility for the conversion of funds from one currency to another.
Fees and charges of MegaTransfer’s above mentioned services shall be detailed in the Product Disclosure Statement or PDS. Extra fees and charges may be incurred on top of the Company’s fees and charges because of third party service provisions. Third parties may include intermediary banks, wire transfers, etc.
The MegaTransfer Account provided to the Client is an electronic money account that allows for the transfer of funds that may be sent or received, this is not a savings or other type of bank accounts.
The MegaTransfer Account provided to the Client contains electronic money that is issued in accordance with the European Electronic Money Directive (Directive 2009/110/EC of 16 September 2009) and the relevant national legislation of the United Kingdom.
The MegaTransfer Account provided to the Client is denominated in the designated currency of the Client from the available currencies offered by us. The currency may not be changed once the Client has attempted to process a payment transaction.
The MegaTransfer Account provided to the Client contains electronic money that shall not expire but shall not earn interest as well. However, this section is subject to the conditions in Section 7.
The Client reserves the right to withdraw the funds from your MegaTransfer Account at any given time. The amount that you can withdraw does not have a limit however your MegaTransfer Account must contain sufficient funds to cover any applicable fees and charges for the withdrawal service. The method of withdrawal shall be indicated by the Client in the withdrawal request.
The Client is assumed to know the fact that electronic money accounts are not bank accounts. Upon acceptance of these terms and conditions you acknowledge that your MegaTransfer Account shall not fall under UK’s Financial Services Compensation Scheme or FSCS.
In the unlikely event of insolvency, there is a possibility of account loss. However, MegaTransfer abides by the legal requirements set by the European Electronic Money Directive 2009/110/EC and UK national legislation. This means that we are designed to guarantee the security and liquidity of the electronic money in your MegaTransfer Account.
The MegaTransfer Account provided to the Client and the electronic money contained in it is owned by the person or legal entity registered as a MegaTransfer Account holder. This means that no other person shall hold the rights to the funds in your MegaTransfer Account. The rights to your MegaTransfer Account is non-transferrable to any third party including any legal or equitable interest.
MegaTransfer Account provided to the Client is subject to limitations in uploads, payments, and withdrawals depending on your location, country of residence, status, and other factors that we may use to conclude such limitations at any given time.
We do not warrant the Website to be free from viruses or malware software at all the time; although we use state of the art technology to safeguard the sender the use of the website is at your own risk. We do not assume any liability for any damage to computer equipment, data entry errors any loss or damage collateral, we do not guarantee the access to the website will be uninterrupted or available at all times.
The clients undertakes to be exclusively responsible for the instructions that they give to us and any loss suffered for any error in their instructions.
Registration of Account
For the provision of services to be possible, you must first register with us to open a MegaTransfer Account. You can go to our website and input the necessary details.
For individuals, only people who are above 18 years old are allowed to open a MegaTransfer Account. The utilization of our services automatically declares that you are 18 and above. For security purposes, we may require the presentation of valid documents to prove your age. However, other products and services we provide may have different age limits. Entities have different specifications.
Only one MegaTransfer Account is allowed per individual unless otherwise explicitly approved by the Company.
The opening of account with MegaTransfer is only valid if it is legal in your country of residence. The opening of a MegaTransfer account automatically warrants and represents to us that you are not in violation of any laws or regulations applicable to you. Furthermore, the Company shall be indemnified against any losses that we may incur in relation to the breaching of this section.
The Client guarantees that all information provided during the registration process are true and accurate. Any loss or damage incurred by the the falsification of such information shall not indemnify the Company.
All added payment instruments to your MegaTransfer Account, may it be a bank account, credit card, debit card, or others must be named after the MegaTransfer Account holder. Any attempt otherwise will be considered as fraud.
The MegaTransfer Account provided to you may be used either for personal or commercial purposes. The Client will indicate the purpose during the registration process. In case the Client uses the account for both personal or commercial purposes, it must be indicated as well. In case the Client initially uses the account for personal purposes and then is planning to use it for commercial purposes, it must be made known to the Company through Customer Support.
MegaTransfer Account is considered to be used for commercial purposes if payments are going in your account in relation to a business activity. MegaTransfer therefore reserves the right to determine, at our discretion, the purpose of your account. In case your account has been determined to be used for commercial purposes, additional legal documentation may apply such as the Merchant Terms and Conditions where additional fees must be paid. You may contact our Customer Support if you are not sure of your accounts classification.
The MegaTransfer Account provided to you may be closed for free if it is within the 14 day period from the opening of the account. This may be done via Customer Support. In case funds have already been deposited in the account, proof of identification must be presented prior to the withdrawal of funds. All transactions, whether completed or not prior to the closing of the account, and fees charged for them will not be refunded.
The Client is responsible for keeping all personal information accurate and updated. The Company shall not be held liable for any damage or loss incurred by the inaccuracy of your information. Furthermore, the Company has the right to ask from you proof identification, evidence, and other legal documentation to confirm the accuracy of your information.
The Company may contact the Client through email and other methods specified in Section 19 for notification and information purposes with regards to the MegaTransfer Account. The Client is responsible for ensuring that his or her e-mail account, and other communication methods, are functional and informing us if it is otherwise. The Company shall not be held liable for any damage or loss incurred by the malfunctioning of such messaging methods.
Your transaction details is available for your perusal in your online transaction history. To ensure security, each transaction is tracked with a unique transaction ID as seen in the online transaction history. Any irregularities and clarifications in the online transaction history must be promptly reported to Customer Support. Therefore, the Client is responsible in regularly checking the online transaction history. To expedite your report, please provide us with the unique transaction ID of the transaction in question.
In case of unauthorized or erroneous transaction, the Client is responsible in promptly informing the Company of said transaction within thirteen (13) months of the transaction’s debit date for refunds to be considered. This section is, however, subject to the provisions of Section 8 without prejudice to the provisions of Section 9.5.
The Client is responsible for safeguarding the MegatTransfer Account by keeping private information such as passwords and the like private. Only the MegaTransfer websites or the MegaTransfer payment gateway if you’re on a merchant website are valid to ask for your password. No MegaTransfer personnel or third party may ask for your password.
In case there exists doubt in the authenticity of a website, suspicion in the security of your login details, password, or any other detail you may contact our Customer Support immediately. Any delays may cause further compromise on your security that may expose you to loss or damage which you are liable to. You should also contact the authorities to report the incident. To ensure maximum security on your end, we strongly advise you to create passwords that include various characters, change passwords regularly (3-6 months interval per change), and refrain from allowing any other person access or watch you access your MegaTransfer Account.
In connection with these security measures, MegaTransfer has the power to suspend an account or restrict functionality of some features with regards to the security of your account if there is a suspicion of fraud or unauthorized access. You shall be promptly notified. The suspension or restriction shall be lifted as soon as the reason for such actions have been cleared.
The Client is responsible for the management of his or her e-mail account and the safeguarding of it. In case of suspicion of fraud or unauthorized access in your e-mail associated with your MegaTransfer Account, contact our Customer Support and your e-mail provider.
You are responsible in the safe-keeping of your account details and security codes. Regardless whether your computer is a publicly shared computer, you must always be aware. As much as possible, never use publicly shared computers. If it is not possible, please make sure that your browser history is cleared, your password not remembered, and your internet history not recorded.
You are responsible in making yourself aware of the security measures with regards to additional products and services.
You have the right to close your MegaTransfer Account. Simply contact our Customer Support.
In case your MegaTransfer Account that you wish to close holds a remaining balance, we will allow you to access it for the sole purpose of withdrawal of the remaining balance. You will be given a specified period of time after which your account will no longer be accessible. If within the given time period, you are still unable to withdraw the remaining balance, you have the option to obtain it by contacting Customer Support. You may ask for your remaining balance to be sent to you in the method which you prefer and is acceptable to us.
You are given a total time period of six years from the date of closure of your account to withdraw your remaining balance. However, we strongly advise that you withdraw your balance as soon as possible. You will retain your obligations to keep your MegaTransfer Account safe.
We are entitled to implement fraud, terrorism financing, money laundering, and other criminal activity checks prior to the authorization of any activity in your account especially the final withdrawal of balance upon closure.
To transmit or upload funds, you may going to our website and accessing your MegaTransfer Account. There, you will find directions on how to upload funds.
There are several methods of transmitting or uploading your funds depending on your chosen payment tools, the availability in your country of residence, and your type of account. The transmitting and uploading of process is supplied by a third party company and is not part of our own company. Therefore, we do not warrant the use of any payment method. We shall not be held liable for any loss or damage incurred in the transfer of your money via electronic communications. The only time where we may take responsibility is when the uploaded funds have been received by us.
You may be prompted to answer security questions or accomplish activities prior to any transaction as we see fit for for security purposes.
You acknowledge that there may be charge-back rights for some of the upload methods that are made available to you. You therefore acknowledge that you will refrain from exerting said charge back rights at any reason except for unauthorized usage of the payment instrument or for our violation of the terms and conditions of these agreement which allows for the refund of the uploaded amount. The following situations are not valid for a charge-back claim:
The insufficient balance for the account of the payment instrument.
Any arising conflict between the merchants for the delay or inability to deliver goods and services.
Any other reason other than the one mentioned above.
We reserve the right to put a fee on any action taken to carry out a charge-back.
You are entitled to debit your MegaTransfer Account for a recurring payment through your choice of merchant. This means that you will be authorizing the merchant which may be a bank or a credit card to be debited to pay your subsequent payments.
To cancel a recurring payment set-up, you simply do the following steps:
Contact us about your desire to end the automatic payment scheme.
Contact your merchant whose products and/or services you will cancel.
We will not be held responsible for any recurring transactions that will endure in case of your failure to notify both us and the merchant with regards to your regular payment.
You are entitled to a refund that has been sent through the provided merchant given the following conditions:
The exact amount of payment was not specified by the original authorization or the merchant.
The amount of payment surpassed your regular spending pattern and the circumstances of the case.
The refund entitled to you mentioned in the previous term is valid by requesting it to us within the span of 8 weeks from the date of debit of your MegaTransfer Account subject for our approval.
You acknowledge our right to solicit from you necessary information to determine the validity of your refund request.
We will either refund the full amount of your payment or supply you with a documentatin containing the explanation and justification as to why your refund request will not be granted. You have the option to redirect your queries to the Financial Ombudsman in case you find yourself unable to accept our justification. The response will be provided within ten business days from receiving the request for refund or from the date of receipt of any necessary documentation or data from you.
Automatic transfers occurring on a regular basis is not offered to non-MegaTransfer account holders. Therefore, the refund request are not applicable to them.
In case your MegaTransfer Account’s balance enters the negative territory due to this oversight, you will be held liable for the payment of any such balance. You shall upload the due amount to your MegaTransfer account or otherwise breach the legal binding terms of our agreement. This means, that we may impose our right to send you notices, mandate a debt collection agency, pursue a lawsuit, and other legal measures if you fail to pay us what we’re due.
Upon receipt of uploaded funds, it will be automatically credited to your MegaTransfer account subject to reversal in case the actual fund is not received by us in due time. When this happens, we may deduct the reversed transaction from you MegaTransfer Account balance. And in case the balance is insufficient, we reserve the right to demand payment from you.
To be clear and concise, we are a payment recipient and not a payment service provider.
You acknowledge that you are not allowed to upload through a payment instrument that is not named to you. Doing so will subject you to fraud.
In case we are compelled to refund you and you have used a payment instrument that is named to you, we may charge an administration fee per upload.
Uploads are subject to limits for security purposes and legal requirements.
Upload limitations will depend on the upload method and your verification status. You may view your verification status on your MegaTransfer Account. This will indicate how high your upload limit and spending limit are.
All uploads are subject to upload charges and conversion fees depending on the payment method to be used.
Clients understand that for requests to be received and considered official, such requests must be sent from the email address of the client that MegaTransfer holds in its records as the registered email of the client, any other form of communication, like skype, chat etc, is unofficial and MegaTransfer will not be held liable for mistakes, losses, and/or errors that may take place due to the client contacting MegaTrasfer using unofficial methods of communication. In additon such requests must be sent to any of Megatarsnfer oficial emails such as firstname.lastname@example.org email@example.com
You are entitled to send payments using your MegaTransfer Account. To do so, you are required to supply your log-in details and security codes for authorization.
Added security measures may be in place in accessing your MegaTransfer Account. Simply follow the instructions and supply what is asked for.
Special MegaTransfer Accounts are allowed to send mass payments in which case special procedures are required to be undertaken. The full details will be disclosed to you in the relevant integration manual.
All payment recipients are required to have valid identification such as a valid email address, identification card, contact number, etc. This may also apply for services other than transferring money.
We will not be held liable for any loss or error or damage incurred by your failure to be accurate in the provision of contact details and information of the recipient.
All payment transactions are non-refundable and non-reversible to Buyer.
Payment recipients that are also MegaTransfer Account holders will have the funds be automatically received except when using MegaTransfer Escrow Service. Upon successful transfer of funds, the transaction will be irreversible.
Payment recipients that are not MegaTransfer Account holders will receive a notification message sent to their e-mail containing the procedures on how to claim their payment. The payment recipient has 14 days to claim the payment otherwise the transaction will be cancelled and the payment will return back to your MegaTransfer Account.
You have the option to cancel a transaction by accessing your MegaTransfer account and searching in the transfer history. Choose which transaction you wish to cancel and the button for cancellation will be there.
We are entitled to utilize third party intermediaries for the accomplishment of our money service to you for the provision of funds through our MegaTransfer money transfer service. This means that the relevant intermediary’s MegaTransfer Account will instantly be credited during the provision of such services and therefore, be responsible for the onward transmission of the payment to the recipient. We, therefore, shall not be liable for the onward transmission from the intermediary to the payment recipient upon delivery of funds to the intermediary.
You are entitled to set up a recurring payment order on your MegaTransfer Account if you have recurring payments which you may cancel or delete by accessing your MegaTransfer Account. However, credited transactions are irreversible and may not be cancelled or deleted.
The MegaTransfer money transfer service offers regular and recurring automatic money transfers for mutual MegaTransfer Account holders. This service is not available to non-MegaTransfer Account holders.
Payments are subject to limits for security purposes and legal requirements.
Payment limitations will depend on the upload method and your verification status. You may view your verification status on your MegaTransfer Account. This will indicate how high your upload limit and spending limit are.
All payments are subject to upload charges and conversion fees depending on the payment method to be used. Your MegaTransfer Account must contain sufficient funds to cover any applicable fees and charges for the money transfer service such as currency conversion fees and type of payment method.
Payment recipients are also subject to spending and withdrawal limitations.
Any attempt to deceive Megatransfer providing false documents or explanation behind transfer can be penalised with a fine of up to 10000 GBP.
Clients understand that in particular cases a transfer can take several days. Any attempt to slander the company by posting negative feedback on social media and/or online forums may be penalised with a fine of up to 10000 GBP per each such comment.
To avoid any doubts, we would like to make clear that Megatransfer will not be held responsible for delay, tardiness, errors and/or mistakes in any transfer.
You will receive an e-mail notifying you of any funds received by your MegaTransfer Account. In your transaction history, the payment will be displayed under the “Receive Money” transaction. We suggest you keep your own record to match against ours.
The receipt of funds to your MegaTransfer Account does not constitute the finality of such transaction. We reserve the right to correct, refuse and/or reverse a payment at our absolute discretion if we find, for example, a charge-back to an upload by the payer, the bank, or the payment service.
The receipt of funds to your MegaTransfer Account does not constitute the finality of such transaction. We reserve the right to reverse a payment at our absolute discretion if we find, for example, a charge-back to an upload by the payer, the bank, or the payment service.
Payment recipients that are not MegaTransfer Account holders will receive an e-mail regarding his or her received funds however he or she will not be credited yet. The funds must be collected in compliance with the collection instructions that is explained on the said e-mail. No contractual or fiduciary relationship will exist between the payment recipient and us until then. This means the funds will remain as the property of the sender.
Payment request may be done through the “Receive Money” service which you may find by accessing your MegaTransfer Account. This service is only available for undisputed payments that need to be collected. This does not warrant that the service may be used as a debt collection tool. This service may not be used twice on the same payment request. You must only use this service on people who have undisputed payment that need to be made to you. Minors and people who do not consent to you using our service as a payment method should not be compelled to utilize our services.
We reserve the right to claim any loss or damages incurred of you violating term 10.4.
The receipt of funds are subject to charges and conversion fees depending on the payment method to be used and the verification status of your MegaTransfer Account.
The following are items and products whose sale or payment for are prohibited to be used in transaction using our money transfer services.
Weaponry such as firearms, knives, ammunition, etc.
Drugs, prescription drugs, and drug paraphernalia
Adult material, pornographic objects, and anything that promotes and triggers hatred and violence that may cause offense
Counterfeit products such as government IDs, dvd copies, replicas, and novelty items.
Materials that incite illegal activities like tobacco products
Unlicensed charity services and unregistered gambling services
Products and services that infringe intellectual property rights of a third party
Multi-level marketing schemes which include pyramid scams, ponzi schemes, matrix programs and other high yield investment programs
Timeshares and property reservation payments for both On and Off plans
Stored value cards such as prepaid debit cards that are not affiliated with a merchant and do not have limitations to the purchases of a certain goods and services
Uncoded or miscoded gaming and satellite and cable TV descramblers
The list of items and products whose sale or payment for are prohibited to be used in transaction using our money transfer services are not limited to those mentioned in term 11.1. We reserve the right add or alter the list of restrictions.
You may not use our services to purchase any illegal goods, items or services or for any other underlying illegal transaction.
The following are items and products whose sale or payment for are allowed to be used in transaction using our money transfer services.
Remittance businesses, money exchanges and other financially inclined businesses such as currency exchanges and bureaux de change.
Registered charities and non-profit organizations.
Alcoholic beverages, travel tickets, alternative healthcare products, and transactions for precious metals, stones, and other natural resources.
Any other line of businesses that are under the list.
The list of items and products whose sale or payment for are allowed to be used in transaction using our money transfer services are not limited to those mentioned in term 11.3. We reserve the right add or alter the list of allowed lines of business. We also reserve the right to approve or reject your request to use our money transfer services. If you have doubts as to the validity of your line of business, contact us directly.
The following countries are restricted from utilizing our products and services: Afghanistan, Cuba, Iran, Myanmar, Nigeria, North Korea, North Sudan, Somalia, South Sudan, Syria or Yemen. We reserve the right to modify this list in the future without prior notice. If we find any reasonable doubt as to what your country of origin is in accordance to the law, we, at our discretion, are entitled to suspend or terminate your MegaTransfer Account.
Payments to and payments received from individuals and/or entities that represent illegal gambling services are strictly restricted to transact with us. Such services include but are not limited to casino games, sports betting, poker games, and other card games. If we find any reasonable doubt of your association with such people, entities, or services whether directly or indirectly, we, at our discretion are entitled to suspend your MegaTransfer Account. The following countries are restricted from utilizing our products and services in connection with any form of gambling: China, Israel, Malaysia, Turkey, and the United States of America. We reserve the right to modify this list in the future without prior notice.
The use of your MegaTransfer Account for illegal activity such as money laundering and fraud is understood to be strictly prohibited. It is also strictly prohibited to abuse, circumvent, or exploit the usage restriction of a certain merchant by using your MegaTransfer Account. Any suspicion will be immediately reported to the relevant law enforcement authority.
Any from the following list of actions may be undertaken in the event of breach of terms and agreement with connection to the restricted transactions specified here:
We reserve the right to reverse the transaction
We reserve the right to suspend or terminate your MegaTransfer Account
We are entitled to claim any loss or damage incurred in your breach of contract
We are entitled to report such transactions to the relevant law enforcement authority
We are entitled to charge you an administration fee.
We will not be held liable for any loss or damage incurred in the transaction because of the validity of the people, entities, or services you are making the payment to or receiving the payment from. It is your responsibility to ensure the legality of the person or entity that you are transacting with.
You are entitled to withdraw any amount at any time from your MegaTransfer Account by simply accessing your account online and choosing to withdraw the amount you desire.
We do not warrant the availability of all certain withdrawal methods. We reserve the right to alter or discontinue any withdrawal methods at any time so long there remains at least one withdrawal method available to you.
We will not be held liable for any loss or damage incurred upon the receipt of funds of your chosen payment service provider.
Your MegaTransfer Account is subject to withdrawal limitations that will depend on your verification status and your history of transaction with us. You may view your verification status on your MegaTransfer Account. This will indicate how high your withdrawal limits and spending limits are.
You are not allowed to exceed your withdrawal limits and spending limits. If the request for withdrawal does exceed, we reserve the right to refuse such request. We will be demanding from you verifying documents of your identification.
You are entitled to withdraw funds using your MegaTransfer Account. To do so, you are required to supply your log-in details and security codes for authorization.
All withdrawals are subject to upload charges and conversion fees depending on the payment method to be used.
To be clear and concise, we are a payer and not a payment service provider.
You acknowledge that you are not allowed to withdraw through a payment instrument that is not named to you. Doing so will subject you to fraud.
In case we are compelled to refund you and you have used a payment instrument that is named to you, we may charge an administration fee per withdrawal.
We will not be held liable for any loss or error or damage incurred by your failure to be accurate in the provision of your contact details and information.
Charges and Fees
In general, the charges and fees imposed on you will depend on your verification status or what type of MegaTransfer Account type you have.
The list of charges and fees with regards to transactions may be accessed on our website under the “Fees” section. We reserve the right to change and add fees at our discretion.
Your transactions are subject to currency conversions. The payment for these currency conversions will depend on your choice whether to use the currency of your MegaTransfer Account or another currency. Upon choosing the currency of your MegaTransfer Account, the recipient will be asked to compensate us for the currency conversion. If the currency other than your MegaTransfer Account’s currency was chosen, you would have to compensate us the currency conversion fees. In case the currency chosen was neither your MegaTransfer Account’s or the recipients, then you will both pay for the currency conversion fee into your respective currencies.
We will apply the current wholesale exchange rates for all currency conversions. The details may be accessed on our website under the “Fees” section. This section is automatically updated based on changes on the market. Therefore, changes in the exchange rates may be sudden without prior notice.
A foreign exchange fee expressed in percentage may be applied to your currency conversion. it may be added to the transaction fee. This detail is also available in the “Fees” section.
All fees are expressed in either the percentage of the transaction or the fixed value expressed in euros. All other displays of fees in currencies other than the euro is only for information purposes. The deduction fees will always be conducted using the euro. If your MegaTransfer Account’s currency is not the euro, the deducted fees will be converted to the current conversion wholesale exchange rate.
You acknowledge and agree that all fees due to you will be deducted directly from your MegaTransfer Account balance. Fees will be deducted upon the execution of the transaction.
In case of insufficient balance, we reserve the right to reject a transaction’s execution. Reversal or charge-back fees will be deducted when they have been incurred.
In case that the subtraction of fees from your MegaTransfer Account balance results in your account balance becoming negative, you will be required to upload sufficient funds due immediately and without prior notice needed. However, we may still notify you of such insufficiency. You shall upload the due amount to your MegaTransfer account or otherwise breach the legal binding terms of our agreement. This means, that we may impose our right to send you notices, mandate a debt collection agency, pursue a lawsuit, and other legal measures if you fail to pay us what we’re due.
You are to receive newsletters through the e-mail you have provided as a default. The newsletter will contain features, products, special deals, promotions, events, etc. The acceptance of this Terms and Conditions also constitutes the subscription to our newsletters. You have the option to not receive such newsletters by accessing your MegaTransfer Account where you may change the settings on your MegaTransfer Account profile. You may also directly contact our Customer Support and unsubscribe.
In case of loss, damage, or error incurred due to our shortcoming, we may grant you a refund that you may claim as soon as you request it. Any of the following conditions are not eligible for refund and we will not be held liable.
We will not be held liable for any loss, damage, or unauthorized payment incurred in your failure to safeguard your security codes.
We will not be held liable for any loss or damage incurred in your failure to notify us without undue delay of any breach in your account or security codes.
We will not be held liable for any loss or damage incurred in your failure to dispute and bring to our attention any unauthorized or incorrect transaction. Your window of notice only lasts for 13 months from the transaction date.
We will be responsible for the breach of your account and security codes if, and only if, you have immediately informed us of such security trespass.
We shall not be held responsible for any impairment or interruption of our services or our intermediary’s services provided that such impairment or interruption was caused by unpredictable causes that are beyond our control.
Our responsibility to you is limited to our provision of services such as the provision of an electronic account and execution of money transfers. This does not constitute our endorsement of services provided by a MegaTransfer client or intermediary.
We shall not be held responsible for any loss or damage incurred in your transactions with another MegaTransfer Account holder or intermediary.
We shall not be held responsible for any loss or damage incurred in your transactions with any Merchant or intermediary, including chargebacks.
MegaTransfer can mediate between buyers and sellers to resolve any dispute, if either party requests assistance. If this occurs, Megatransfer will review the dispute and propose a non-binding solution, if appropriate.
You acknowledge and agree to compensate, reimburse, preserve us and our affiliated companies from any claim, costs, or demand that we might incur due to your agents’ breach of this Terms and Conditions and any applicable law and regulation. This arrangement shall endure the termination of contract between you and us.
Force Majeure means an event beyond the reasonable control of the affected party, which affects its ability to perform any of its obligations under this Agreement (other than as to payment) which does not relate to its fault or negligence. Force Majeure includes, without limitation, acts of God, expropriation or confiscation of facilities, any form of war, hostilities, rebellion, terrorist activity, local or national emergency, sabotage or riots, and floods, fires, explosions or other catastrophes.
Suspension and Termination
We reserve the right to suspend or terminate your MegaTransfer Account and any payment service in connection with it. We will give you two a two months notice prior to the suspension or termination.
You reserve the right to terminate your MegaTransfer Account at any time.
For MegaTransfer Accounts that are for commercial use, different termination agreements may apply.
We may supply you with the instructions on how to withdraw your remaining balance prior to the suspension or termination of your MegaTransfer Account.
The following conditions are subject to suspension or termination without prior notice:
Your breach of this Terms and Conditions and any other legal documentation or provisions or agreements that you have accepted when you entered the contract with us.
Your violation of any law or regulation applicable to our provision of services.
Your coming under suspicion of violating any law or regulation applicable to our provision of services.
Your coming under suspicion of fraudulent activity, terrorism, and other illegal activities.
The following conditions are subject to suspension:
Your MegaTransfer Account is suspected of having been breached by an unauthorized entity and compromised.
Your MegaTransfer Account is suspected of having been breached by an unauthorized entity and used for illegal activities.
In the case of term 17.6, we will notify you prior to the suspension or immediately after in case the need for suspension of your account is dire.
Any information that the client supplies us to enable to perform Our Services is protected by the Data Protection Act 1998. The client agrees that Megatransfer may use such personal data for the purposes of performing Our Services, assessing the risk of performing Our Services, for the purposes set out in Our Terms and to enable to enforce its rights under Our Terms if necessary.
The clients acknowledges that Megatransfer may record and store all telephone conversations with or without any automatic warning. In addition, we reserve the right to produce and store a transcript of the recorded telephone conversation and use it for the purposes of verifying the details of an Order or to resolve any disagreements in respect of Our Services offered.
We reserve the right to amend this Terms and Conditions and any additional terms at any time.
Will notify you and it will be your responsibility to review such amendments through the e-mail address associated with your MegaTransfer Account.
All amendments shall take effect two months after the notification unless specifically specified.
Changes to exchange rates shall take effect immediately regardless of your approval.
Your disagreement to such amendments will constitute your acceptance to terminate your MegaTransfer Account with us immediately.
Communication Between Us
We will communicate to you mostly through e-mail. The e-mail we will be using is the one that is associated with your MegaTransfer Account. All messages sent via e-mail are deemed received by you if sent before 4:30 pm of the same business day. E-mails sent after 4:30 pm are deemed received until the next business day. Other means of communication that we may use to contact you are snail mail, telephone calls, mobile calls, and SMS messages. For post, the letter is deemed received three days from the posting date for local post and five days from the posting date for international post. For mobile communication, SMS messages are deemed received on the same day of sending.
You are to be held responsible for your awareness of all messages sent to you.
All messages sent to you will be sent using English. All messages sent to us will only be accepted if using English. You have the option to choose your preferred language, if available, in your MegaTransfer Account profile. If available, we will be sending you e-mails in your preferred language. We are not obligated to communicate to you in your preferred language beyond our standard e-mails to you.
You are required to keep records of our exchanges in communication may it be the e-mail sent to you or the attachments or the links and information pointed out to you in our website as required by law.
You may opt to request copies of this Terms and Conditions and any other legal documentation pertaining to our relationship. You may contact our Customer Support for it.
You acknowledge the need for your computer system to be able to process our e-mails and other html documents by installing applications that are able to read and download our messages to you.
You acknowledge that we will never send any messages that contain executable files or executable links. If you receive such messages, delete the message immediately for it may contain a virus.
To ensure that you are receiving the right messages from us, you have the option to contact us directly to our Customer Support.
Complaints and Objections
All complaints and objections should be immediately directed to us by contacting our Customer Support. Upon contact with our Customer Support make sure you are making it clear that your call is a complaint.
We will be responding to your complaint within 48 hours of receiving your message. This is in compliance with our complaint procedures. The complaint procedures is available upon request with our Customer Support.
We will contact you immediately in case we are not able to address your complaint formally with a resolution within the allotted time-frame.
You may opt to contact the Financial Ombudsman Service in case that you do not accept our proposed resolution. The contact details are Tel 0800 023 4567 address, The Financial Ombudsman Services, Exchange Tower, London E14 9SR.
You are the only one granted with the rights and responsibilities presented under these Terms and Conditions and the provisions of the Contracts (Rights of Third Parties) Act 1999 are expressly excluded.
You are not allowed to transfer any rights or responsibilities to any third party with regards to your personal MegaTransfer Account.
We are operating under the United Kingdom. Therefore, your MegaTransfer Account shall be governed under the laws of England and Wales, regardless of which county this agreement and these terms and conditions were signed or agreed in . Our Terms are written in the English language which shall also be the language of the Contract. Where any translation of Our Terms is undertaken into another language the English version of Our Terms shall prevail over any translation. This agreement will be considered exclusively by the English and Welsh Courts who shall have sole jurisdiction over this Agreement, its terms and conditions and trades made under it and the decision(s) of such court(s) shall be binding on both parties. Any disputes or lawsuits shall be pursued in the courts of England and Wales except where prohibited by EU law.
In case a part of these Terms and Conditions is found by a court of competent jurisdiction to be unenforceable or unlawful, then said part will be scrapped and the remainder shall continue to be enforceable to the extent allowed by law.